Refund Policy

We strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options regarding refunds, returns and exchanges.

  1. Eligibility for Refund:
  • To be eligible for a refund, the item must be unused, in its original packaging and in the same condition as when you received it.
  • Refunds are typically offered within 15 days from the date of purchase. After this period, unfortunately we cannot offer a refund or exchange.
  1. Refund Process:
  • To initiate a refund, please contact our customer service team at [email protected] or +96824446443 and provide your order details and the reason for the refund request.
  • Our team will review your request and provide instructions on how to return the item. Please note that you may be responsible for return shipping costs, unless the item is defective or damaged upon receipt.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days depending on your payment provider’s policies.
  1. Exchange Policy:
  • If you would like to exchange an item for a different size, color or style, please contact our customer service team to arrange for an exchange.
  • Exchanges are subject to product availability. If the desired item is not available, we may offer store credit or a refund as an alternative.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately to report the issue. We will arrange for a replacement or refund depending on the circumstances.
  • Please provide photographic evidence of the damage or defect to expedite the resolution process.
  1. Contact Us:
  • If you have any questions about our refund policy or need assistance with a refund or return, please don’t hesitate to contact our customer service team.

By making a purchase from Al Waqia Shoes Co., you agree to abide by the terms and conditions outlined in this refund policy.

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